For many years service in the legal profession was considered as being something of a luxury, but those days are gone. In fact it has never been more important than it is right now for law firms to change their approach with regards to the kind of service which they give to their clients. Being a personal injury lawyer is more competitive than it has ever been before and this is exactly why it is so important that firms are doing more to focus on the details which can help them beat their rivals.
One surefire way to do this is through high quality service, and here is how more law firms can deliver it.
Speaking With Lawyers
One of the most shocking statistics around service which we have found is the number of first time clients who are able to speak with a lawyer when they first make contact with the firm. Less than 10% of all new clients actually get to speak with a lawyer when they contact a law firm and that is something which must change. Not only is this easy to change, you will certainly be offering a much improved service to clients when you are able to put them in touch with a lawyer when they first make the call.
Outreach
Many clients find it difficult to make the time to travel to the law offices when they need to, and that again is something which more law firms can address in order to improve service. There is absolutely nothing stopping lawyers from heading out of the office and going to the client’s home, in order to save them the journey. This will cost the firm very little in terms of time or money, and it will make a huge difference to the client.
Communication
A common criticism which is leveled at lawyers by clients is that they have not properly communicated to them with regards to the details around their case. This is really an own goal for so many law firms who can easily improve this. No matter how much you think that the client is going to understand the intricacies of a case, it is imperative that they are respected enough for the lawyer to give them all of the necessary information. Clients don’t know the world of law like lawyers do, and they will often be scared, frustrated and nervous. This is exactly why it is so important that they are treated with the respect they deserve and given all of the details of their case.
Extra Care
Ultimately improving service is about delivering care for the clients and this is not difficult to do for law firms. A perfect example here would be passing on contact details for medical help or counseling to clients who need it. This shows that law firms are prepared to go above and beyond in order to make sure that their clients have everything that they need.
These are some very simple steps which will really help to deliver a better quality of service to clients.